Knowledge base

• About Axi

  Negative Balance

  • Negative Balance and Protection
  • Slippage and Negative Balance Scenarios

  Client Classification

  • Client Classification

  Complaint

  • How can I make a complaint?
  • Complaint - External Dispute Resolution

  Regulator

  • Is Axi licensed and regulated?

  Company and Working Hours

  • Key Information About Axi
  • What services does Axi provide?
  • Contacting the Customer Support Team

• Getting Started

  How to start trading with Axi

  • Types of orders
  • What is Slippage
  • Trading Strategies
  • Learn to Trade
  • Basic Trading Terms
  • Choosing a trading platform

  See all 14 articles

• Trading Platform: MetaTrader

  MetaTrader 4 - General Information

  • What is MetaTrader 4 (MT4)?
  • How do I know if I have enough money to open a trade position?
  • What is Market Watch?
  • What is Terminal Window
  • What is the Navigator?
  • Working with Chart

  See all 7 articles

  MT4 Windows

  • How to Place an Order in MT4
  • MT4: How do I show the ASK price?
  • How do I set a Stop Loss or Take Profit?
  • How to login into my MT4 trading account?
  • How to download and uninstall MT4 on Windows
  • Navigating MT4 on Windows device

  See all 12 articles

  MT4 Android

  • How to log in and log out of MT4 on Android
  • Placing/Modifying/Viewing/Closing trades/orders via Android
  • Can I use multiple accounts on MT4 for Android?
  • How to download and Remove the MT4 platform on my Android device
  • How to add and remove pairs on the MT4 Android app?
  • Can I use indicators and Expert Advisors on the Android MT4 app?

  See all 9 articles

  MT4 MacBook

  • How to Place an Order
  • MT4: How do I show the ASK price?
  • How do I set a Stop Loss or Take Profit?
  • How to login into my MT4 trading account?
  • How to Download and Remove MT4 on a MacBook
  • How do I zoom in/out of a chart?

  See all 12 articles

  MT4 iPhone

  • How to log in and log out of MT4 on iPhone
  • Placing/Modifying/Closing trades/orders via iPhone
  • Can I use multiple accounts on the MT4 iPhone app?
  • How to download and Remove the MT4 platform on an iPhone device
  • How to add and remove pairs on the MT4 iPhone app?
  • Can I use Indicators and Expert Advisors on iPhone MT4?

  See all 11 articles

  MT4 WebTrader

  • Adding Symbols to the MT4 WebTrader
  • How to Place an Order via MT4 WebTrader
  • How do I set a Stop Loss or Take Profit?
  • How to Modify and Close an Order
  • Navigating MT4 WebTrader

• Trading Accounts

  Account Types

  • Standard and Pro accounts
  • Changing the base currency of your trading account
  • Choosing a trading account

  Axi Elite

  • Axi Elite Account
  • Axi Elite requirements and criteria

  Demo Accounts

  • Demo account expiration
  • Adding or Removing Funds from my Demo Account
  • Changing Leverage of my Demo Account
  • Opening a Demo Account
  • Difference between a Live and a Demo account
  • How to reset a password on a Demo account

  See all 7 articles

  Joint Accounts

  • All about Joint accounts

  Inactive / Archived Account

  • New Account after Old Account Archived/Inactive
  • What is an Inactive / Archived Account?

• Deposits and Withdrawals

  Funding your Trading Account

  • What is the minimum deposit amount?
  • Are Broker to Broker transfers allowed?
  • When will my deposit reach my account?
  • Unsuccessful Deposit
  • What can I do to avoid being a victim of a fraud?
  • Deposit fees

  See all 8 articles

  Payment Methods

  • Updating a Payment Method
  • Removing a Payment Method

  Withdrawing from your Trading Account

  • Understanding Your Withdrawal Balance
  • Additional information for credit / debit card withdrawals
  • Third party withdrawals
  • How to Cancel a Withdrawal and Understanding Withdrawal Statuses
  • Negative balance and Withdrawal
  • Minimum withdrawals and Withdrawal fees

  See all 10 articles

  Bank Account

  • Issues with Adding a Bank Account
  • Adding and Removing a Bank Account
  • Depositing and Withdrawing via Bank Account
  • Banking Terminology

  Internal Transfer

  • Internal Transfer

• Markets

  Fees & Charges in my Trading Account

  • What is Swap, Triple Swap, and Swap Rate
  • What is Rollover?
  • What is Dividend?

  Forex CFD

  • What is the difference between a Long or Short position in Forex?
  • Trading hours for forex pairs and CFDs
  • Trading Forex CFD
  • How are forex currency prices calculated?
  • How do I calculate Profit and Loss?

  Trading Commodities and Bullion CFDs

  • Trading hours for Metals and Commodities CFDs
  • Precious metals available to trade
  • Trading Commodities CFD
  • What is the difference between Cash CFDs and Futures CFDs?

  Shares CFD / Stocks

  • Trading Shares CFD
  • W8-BEN and Stocks/Shares CFD
  • Trading on IPO
  • Dividends and tax on share trades

  Cryptocurrency CFDs

  • Trading Cryptocurrency CFD
  • Trading hours for cryptocurrency CFDs
  • Ownership of cryptocurrencies
  • Cryptocurrency fees

  Indices trading

  • What is indices trading?
  • Fee charges on indices trading
  • Are your indices a future or a spot price?

  Margin and Leverage

  • What is Margin Call?
  • How can I change my leverage?
  • Can I lose more money than I have in my account?
  • Everything you should know about Margin
  • Everything to know about Leverage
  • Margin requirements and calculation

  Trading Calculator

  • Trading calculators

  Trade Investigation

  • How to Request a Trade Investigation

• My Axi Account

  Setting up an Account

  • How many live accounts can I have with Axi?
  • Can I open an Axi account from a foreign country?
  • How long does it take to verify my account and get login details?
  • How to open an Axi trading account
  • Documents Required to Open an Account
  • Can I start with a Standard/Pro account and change to a Pro/Standard account later?

  Documents

  • What documents can I request from Axi?
  • Account / Financial Statement
  • Account Confirmation Letter

  Fees and Charges

  • Do you charge account Maintenance Fee?
  • Inactivity Fees and Administrative Charges

  Client Portal

  • Client Portal: Trading Accounts Tab
  • Client Portal: Funds Tab
  • Client Portal: Tools Tab
  • Client Portal: Need Help Tab
  • How do I change the language in the Client Portal?

  Account Maintenance

  • How can I change my password?
  • Name and Date of Birth Change
  • Email and Residential Address Change
  • Phone Number and Language Change
  • Updating personal information

  Account Closure

  • How can I close my account?
  • Will you close my account if it has a zero balance?
  • Account Closure and New Account

• Trading Tools

  Trading Tools

  • What are Expert Advisors?
  • Does Axi allow Expert Advisors?
  • How to install an EA (Expert Advisor)
  • Expert Advisors Issues
  • What trading tools does Axi offer?