Operated by Solaris EMEA Ltd

Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71.46% of retail client accounts lose money when trading in CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money

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Operated by Solaris EMEA Ltd

Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71.46% of retail client accounts lose money when trading in CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money

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    • How can I submit documents if I didn't provide them when opening my account?

    • Why has my account not been verified?

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  • How to start trading with Axi

    • What trading platforms can I use to trade?

    • I can't remember my account number and can’t log in to my account. What should I do?

    • What is Slippage

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  • MetaTrader 4 - General Information

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    • What is MetaTrader 4 (MT4)?

    • How do I know if I have enough money to open a trade position?

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  • MT4 Windows

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    • How do I set a Stop Loss or Take Profit?

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  • MT4 Android

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  • MT4 MacBook

    • How to Place an Order

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    • How do I set a Stop Loss or Take Profit?

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  • MT4 WebTrader

    • Adding Symbols to the MT4 WebTrader

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  • Margin and Leverage

    • Will I be warned if I have low margin?

    • Margin stop-out levels

    • What is Margin Call?

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  • MT4 Troubleshooting

    • Why can't I place an order on MT4?

    • How do I change the way my profits are displayed in the terminal?

    • What does the error "Invalid Account/Authorization Failed" mean?

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  • Account Types

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    • Changing the base currency of your trading account

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  • Inactive / Archived Account

    • Why was $10 deducted from my account?

    • Will I always be charged an inactivity fee?

    • Why was I charged twice for inactivity fees?

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  • Bank Account

    • How do I upload a bank statement to get my money back?

    • I made a deposit, it has been deducted from my bank account, but it hasn’t appeared in my Axi account. Why is that?

    • Issues with Adding a Bank Account

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  • Funding your Trading Account

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    • What is the minimum deposit amount?

    • Are Broker to Broker transfers allowed?

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  • Withdrawing from your Trading Account

    • How do I make a withdrawal using a credit/debit card?

    • Understanding Your Withdrawal Balance

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  • Payment Methods

    • What should I do if I want to withdraw funds but my debit or credit card is expired, lost, or stolen?

    • Updating a Payment Method

    • Removing a Payment Method

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  • Internal Transfer

    • Internal Transfer

  • Fees & Charges in my Trading Account

    • What is Swap, Triple Swap, and Swap Rate

    • What is Rollover?

    • What is Dividend?

    See all 4 questions
  • Forex CFD

    • What is the difference between a Long or Short position in Forex?

    • Trading hours for forex pairs and CFDs

    • Trading Forex CFD

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  • Trading Commodities and Bullion CFDs

    • How can I trade gold with Axi?

    • Trading hours for Metals and Commodities CFDs

    • Precious metals available to trade

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  • Shares CFD / Stocks

    • Stock Corporate Actions

    • Trading hours for share CFDs

    • Trading Shares CFD

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  • Cryptocurrency CFDs

    • What cryptocurrencies does Axi offer?

    • Trading Cryptocurrency CFD

    • Trading hours for cryptocurrency CFDs

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  • Indices trading

    • Trading hours for indices

    • What is indices trading?

    • Fee charges on indices trading

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  • Trading Calendar

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    • How can I check upcoming Futures CFD Contract Rollovers?

    • How do I find and understand the Dividend Forecast Schedule?

  • Trading Calculator

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    • How to Request a Trade Investigation

  • Account Maintenance

    • I forgot my password, what should I do?

    • I can't log in to my account. Why is my password not working?

    • How do I change / reset my Axi account password?

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  • Account Security

    • What should I do if I notice unusual activity on my account?

    • Can I give someone access to my MT4 account to open/close trades? Will they have access to my personal information?

  • Documents

    • Can I add my company name to the MT4 financial statement?

    • Will I receive Daily Statements and Monthly Statements once I start trading?

    • Do you offer any documents only displaying deposits and withdrawals?

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  • Fees and Charges

    • Do you charge account Maintenance Fee?

    • Inactivity Fees and Administrative Charges

  • Account Closure

    • I have more than one account, can I close just one of my accounts?

    • How can I close my account?

    • Will you close my account if it has a zero balance?

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  • Trading Tools

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    • Does Axi allow Expert Advisors?

    • How to install an EA (Expert Advisor)

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Copyright © Solaris EMEA Ltd.

Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please ensure that you are fully aware of the risks involved and refer to our Risk Disclosure Statement.

The Client Agreement and Executive Policy available at www.axi.com/eu are important documents and should be reviewed prior to deciding whether to acquire, hold or dispose of Axi’s products.

Axi is a trading name of Solaris EMEA Ltd which is registered in Cyprus under registered number HE376148. Solaris EMEA Ltd is authorised and regulated by the Cyprus Securities and Exchange Commission - CySEC License Number 433/23.