How can I close my account?

Please note: Once an account has been closed, it cannot be re-opened at a later point.
Before closing your account, you must close any open positions and withdraw any remaining balance from your account. Accounts with funds in them cannot be closed automatically, but they will be marked as “Inactive” if there is no trading or account activity for a period of 12 months. Inactive accounts cannot be accessed or used to trade.

To clear your account balance, you can either:

• Donate the remaining balance to charity (please contact our Client Services team for more information on this), or
• Make an internal transfer to another trading account,
• Transfer the funds out of your account

To make a withdrawal, log in to the Axi Client Portal, select “Funds,” then "Withdraw funds" and choose a withdrawal method.

Once the balance is zero, to proceed with the account closure procedure, please contact our Customer Support Team informing your MT4 account number and a written request for it to be closed (e.g., “Please close my account XXXXX”). This request must be made from the email address you have registered with Axi which is linked to your MT4 account.

Please note: If your trading account balance is negative, you will need to fund the negative balance before making your request to close the account. Additionally, please be aware that if you have any open positions, they must be closed before proceeding with the account closure.

In the event of the death of an account holder, Axi should be notified as soon as possible.