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CATEGORIES

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  • Client Classification

    • How are clients classified?

  • Complaint

    • How can I make a complaint?

    • Can I resolve or raise a complaint externally?

  • Regulator

    • Is Axi licensed and regulated?

  • Company and Working Hours

    • How do I contact Axi customer support?

    • What hours is Axi open?

    • How can I speak to my Account Manager?

    See all 6 questions
  • Setting up an Account

    • How long does it take to verify my account and get login details?

    • How can I submit documents if I didn't provide them when opening my account?

    • Why has my account not been verified?

    See all 10 questions
  • How to start trading with Axi

    • What trading platforms can I use to trade?

    • I can't remember my account number and can’t log in to my account. What should I do?

    • What is slippage?

    See all 17 questions
  • MetaTrader 4 - General Information

    • Can I place a trade when the market is closed?

    • Does Axi offer MT5 trading accounts?

    • What is MetaTrader 4 (MT4)?

    See all 9 questions
  • MT4 Windows

    • How do I place a trade order in MT4? (Windows)

    • How do I show the Ask price? (Windows)

    • How do I set a Stop Loss or Take Profit? (Windows)

    See all 15 questions
  • MT4 Android

    • How do I log in / log out of MT4 on Android?

    • How do I place / modify / view / close trade orders via Android?

    • Can I use multiple accounts on MT4 Android app?

    See all 9 questions
  • MT4 MacBook

    • How do I place an order in MT4? (Mac/iOS)

    • How do I show the ASK price? (Mac/iOS)

    • How do I set a Stop Loss or Take Profit? (Mac/iOS)

    See all 15 questions
  • MT4 iPhone

    • How do I log in / log out of MT4 on iPhone?

    • How do I place / modify / close trade orders via iPhone?

    • Can I use multiple accounts on the MT4 iPhone app?

    See all 11 questions
  • MT4 WebTrader

    • How do I add symbols to MT4 WebTrader?

    • How do I place a trade order using MT4 WebTrader?

    • How do I set a Stop Loss or Take Profit using MT4 WebTrader?

    See all 5 questions
  • Margin and Leverage

    • Will I be warned if I have low margin?

    • What are margin stop out levels?

    • What is Margin Call?

    See all 8 questions
  • MT4 Troubleshooting

    • Why can't I place an order on MT4?

    • How do I change the way my profits are displayed in the terminal?

    • What does the error "Invalid Account/Authorization Failed" mean?

    See all 48 questions
  • Account Types

    • Do you offer Axi Select for clients in my country?

    • What is the difference between Standard and Pro trading accounts?

    • How do I change the currency of my trading account?

    See all 5 questions
  • Axi Elite

    • How do I apply for an Axi Elite account?

    • What is an Axi Elite account?

    • How do I qualify for the Axi Elite program and what are the requirements?

  • Demo Accounts

    • Why is my demo account not letting me trade?

    • Does a Demo account expire?

    • How do I add / remove funds from a Demo account?

    See all 9 questions
  • Inactive / Archived Account

    • Why was $10 deducted from my account?

    • Will I be charged inactivity fees?

    • Why was I charged twice for inactivity fees?

    See all 5 questions
  • Bank Account

    • How do I upload a bank statement to get my money back?

    • I made a deposit, it has been deducted from my bank account, but it hasn’t appeared in my Axi account. Why is that?

    • Why can I not add a bank account?

    See all 6 questions
  • Funding your Trading Account

    • How do I fund my account using a credit/debit card?

    • What is the minimum deposit amount?

    • Can I transfer money to Axi from a different broker?

    See all 9 questions
  • Withdrawing from your Trading Account

    • How long does a withdrawal take?

    • Why have I not received my withdrawal?

    • Why can’t I withdraw my funds?

    See all 13 questions
  • Payment Methods

    • What happens if I want to withdraw funds but my debit or credit card is expired, lost, or stolen?

    • How do I update a payment method?

    • How do I remove a payment method?

    See all 4 questions
  • Internal Transfer

    • How do I transfer money between my Axi accounts?

  • Fees & Charges in my Trading Account

    • What is Swap, Triple Swap and Swap Rate?

    • What is a rollover? How are rollovers calculated?

    • What is a dividend?

    See all 4 questions
  • Forex CFD

    • What is the difference between a Long and Short position in Forex trading?

    • What are the trading hours for Forex pairs and CFDs?

    • How do I trade Forex CFDs?

    See all 5 questions
  • Trading Commodities and Bullion CFDs

    • How can I trade gold with Axi?

    • Trading hours for Metals and Commodities CFDs

    • Precious metals available to trade

    See all 5 questions
  • Shares CFD / Stocks

    • Stock Corporate Actions

    • Trading hours for share CFDs

    • Trading Shares CFD

    See all 5 questions
  • Cryptocurrency CFDs

    • What cryptocurrencies does Axi offer?

    • Trading Cryptocurrency CFD

    • Trading hours for cryptocurrency CFDs

    See all 5 questions
  • Indices trading

    • Trading hours for indices

    • What is indices trading?

    • Fee charges on indices trading

    See all 4 questions
  • Trading Calendar

    • Where can I see upcoming trading holidays and hours?

    • How can I check upcoming Futures CFD Contract Rollovers?

    • How do I find and understand the Dividend Forecast Schedule?

  • Trading Calculator

    • Trading calculators

  • Trade Investigation

    • How to Request a Trade Investigation

  • Account Maintenance

    • I forgot my password, what should I do?

    • I can't log in to my account. Why is my password not working?

    • How do I change / reset my Axi account password?

    See all 8 questions
  • Negative Balance

    • What is a negative balance and negative balance protection?

  • Account Security

    • What should I do if I notice unusual activity on my account?

    • Can I give someone access to my MT4 account to open/close trades? Will they have access to my personal information?

  • Documents

    • Can I add my company name to the MT4 financial statement?

    • Will I receive Daily Statements and Monthly Statements once I start trading?

    • Do you offer any documents only displaying deposits and withdrawals?

    See all 6 questions
  • Fees and Charges

    • Do you charge account Maintenance Fee?

    • Inactivity Fees and Administrative Charges

  • Account Closure

    • I have more than one account, can I close just one of my accounts?

    • How can I close my account?

    • Will you close my account if it has a zero balance?

    See all 5 questions
  • Client Portal

    • Client Portal: Trading Accounts Tab

    • Client Portal: Funds Tab

    • Client Portal: Tools Tab

    See all 5 questions
  • Trading Tools

    • What are Expert Advisors (EAs)?

    • Does Axi allow Expert Advisors?

    • How do I install an EA (Expert Advisor)?

    See all 7 questions
  • Banner

    • Banner

  • Search Query

    • Common Searches

  • Feature FAQs

    • Frequently Asked Questions (FAQs)

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Still need help?

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Still need help?

We're happy to assist you, whenever you need us.

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Copyright © Solaris EMEA Ltd.

Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74.52% of retail client accounts lose money when trading in CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please ensure that you are fully aware of the risks involved and refer to our Risk Disclosure Statement. If necessary, seek independent financial advice. The Customer Agreement, Execution Policy available at www.axi.com/eu are important and should be reviewed prior to deciding whether to acquire, hold or dispose of Axi’s products.

Axi is a trading name of Solaris EMEA Ltd which is registered in Cyprus under registered number HE376148. Solaris EMEA Ltd is authorised and regulated by the Cyprus Securities and Exchange Commission - CySEC License Number 433/23.