Markets Hero Background

How can we help?

Check our self-serve options or use our search.

Why was $10 deducted from my account?

Inactivity fees apply to accounts that are designated as “inactive,” meaning there has been no trading activity and no open positions for a continuous period of 12 months. After 12 months of inactivity, the fee will be charged within 30 business days and deducted monthly thereafter.

Please note that after the minimum inactivity period, we may deduct monthly fees from your account without prior notice. The fee charged is based on your account currency.

For more details, please refer to our Product Schedule.

Have more questions? Submit a request

Other resources

Other information you may find useful

Trading

Get useful trading tools and resources to enhance your trading experience and knowledge

Learn More

Contact

Speak to your local Axi contact whenever you need assistance

Contact Us

Funds

Discover our secure payment methods for managing your funds

Learn More

Still need help?

We're happy to assist you, whenever you need us.