AXI Logo

Solaris EMEA Ltd.

Axi Logo
Poland flag Polski
Poland flag Polski
Markets Hero Background

How can we help?

Check our self-serve options or use our search.
  1. Solaris EMEA Ltd.
  2. Trading Platform: MetaTrader
  3. MT4 Troubleshooting

MT4 Troubleshooting

Articles

How can I clear a browser’s cache and cookies?

How do I get log files from my desktop?

Can I change my account server?

Why was my order not executed? Why didn't the chart price trigger my Take Profit even though it was reached?

What is slippage?

How to show the Ask and Bid Line

Unable to upload documents

Unable to register with my email address

Unable to locate instrument on the MT4 platform

Symbols not loading / Waiting for Update

Cannot log in using the MT4 account number

How do I add indicators to my chart?

Why do I see a line chart when I changed it to candlesticks?

What timeframes are available for my charts?

Why has my MT4 platform not saved my chart settings or profiles?

What does the volume on my chart indicate?

Why are there gaps in my chart? How do I fix gaps?

Offline charts

  • « First
  • ‹ Previous

Explore our videos

Other resources

Trading Tools

Find out about our trading tools

Learn More

Other information you may find useful

Trading

Get useful trading tools and resources to enhance your trading experience and knowledge

Learn More

Contact

Speak to your local Axi contact whenever you need assistance

Contact Us

Funds

Discover our secure payment methods for managing your funds

Learn More

Still need help?

We're happy to assist you, whenever you need us.

Still need help?

We're happy to assist you, whenever you need us.

Footer

Copyright © Solaris EMEA Ltd.

Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74.52% of retail client accounts lose money when trading in CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please ensure that you are fully aware of the risks involved and refer to our Risk Disclosure Statement. If necessary, seek independent financial advice. The Customer Agreement, Execution Policy available at www.axi.com/eu are important and should be reviewed prior to deciding whether to acquire, hold or dispose of Axi’s products.

Axi is a trading name of Solaris EMEA Ltd which is registered in Cyprus under registered number HE376148. Solaris EMEA Ltd is authorised and regulated by the Cyprus Securities and Exchange Commission - CySEC License Number 433/23.