If your settings, preferences, or profiles are not saving and the MT4 platform will only load using the default settings, a common cause is a corrupt terminal folder. This can usually be fixed in one of two ways:
- You may need to uninstall the MT4 platform and reinstall it. If you need to download the platform again, locate the email sent to you when you first opened your trading account, or login to the Axi Client Portal and locate the MT4 download section; or
- Close the MT4 platform and locate the file named “ini” within the ‘Configurations’ folder. Rename this file terminal and restart the application. This will generate a new terminal.ini file.
If you continue to have difficulties, please Contact Us.