There are several reasons why gaps can occur in the platform, including:
- The product did not trade during this time. This can be due to public holidays or a break in trading for the underlying product.
- An interruption to the price fed on the broker's side.
- Data not loaded onto the platform, or data having been removed.
If the gap is caused by the product, and not through trading, there is no way to fill the gap.
If the issue has been caused by an interruption of the price feed, this will generally be fixed by the broker.
If the data has not loaded into the chart there are 3 ways to resolve it.
- Right-click on the chart and select ‘Refresh.’
- Data will need to be downloaded and loaded into the chart.
To complete this, click 'Tools’ then ‘History Center.’ Find the correct symbol and period, then select the download button.
If you have received data from a third party, you will be able to load the file into the platform by selecting the Import option.
- Open the platform, click ‘File’ in the main toolbar, and go to ‘Open data folder.’
From the new panel, select the ‘History’ folder, Select the correct server, and delete the files from this folder. This will start a rebuild of the data.