Name change
If your name is incorrect in our system (e.g., a spelling mistake), please provide a copy of your government-issued photo ID (e.g., passport, driver’s license, national ID) showing your full legal name. To be considered valid the copy of your document must:
- Be in full original color
- Show both the front and back (driver’s license or national ID), or the full page (passport)
- Display all four corners of the document, and not be edited in any way
- Have clear and legible text (not blurry)
If your name has legally changed (e.g., due to marriage/divorce), please provide a copy of an official document that supports the change.
Date of birth
If your date of birth has been incorrectly entered in our system, please provide a copy of your government-issued photo ID (e.g., passport, driver’s license, national identity card) showing your date of birth. To be considered valid the copy of your document must:
- Be in full original color
- Show both the front and back (driver’s license, identity card), or the full page (passport)
- Display all four corners of the document, and not be edited in any way
- Have clear and legible text (not blurry)