Nikolle
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Articles
Recent activity by Nikolle-
Can I add my company name to the MT4 financial statement?
No, MT4 financial statements cannot be edited or modified in any way. The information presented in the financial statement includes the account holder's name, trading account number, realised and f...
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I forgot my password, what should I do?
If you can’t remember your password, follow these easy steps to get back into your account: 1. Check Your Welcome Email If you haven’t changed your password, it should still be in your welcome emai...
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Where can I see upcoming trading holidays and hours?
To view information about upcoming market holidays, changes to trading hours and opening/closing times, please visit the Trading Holiday Calendar on our website. This will display: All upcoming ho...
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What cryptocurrencies does Axi offer?
At Axi, we provide a diverse selection of cryptocurrencies for CFD trading. Some of the available cryptocurrencies you can trade include: Bitcoin (BTC) Ethereum (ETH) Bitcoin Cash (BCH) Solana (SO...
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How do I fund my account using a credit/debit card?
Once your trading account has been registered, you will be given a login number and password to access the Axi Client Portal. To make a deposit using the portal, follow the instructions below: Log...
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How do I upload a bank statement to get my money back?
If you are required to provide a bank statement to confirm a withdrawal, please refer to the following steps for your chosen deposit method: Bank Transfer Login to the Axi Client Portal. Naviga...
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I made a deposit, it has been deducted from my bank account, but it hasn’t appeared in my Axi account. Why is that?
Payment processing times can vary depending on the deposit method you use. While some methods are instant, others may take longer to process. Here are some general processing times for common depos...
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Why can't I place an order on MT4?
If you are unable to place an order on the MT4 platform, please check for the following common issues: Check available margin: Ensure that you have enough available margin in your account to plac...
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Does Axi offer MT5 trading accounts?
Currently, the MT5 trading platform is not available in all countries. However, we are actively working on expanding access to MT5 accounts soon. Please stay tuned for updates on availability in yo...
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What should I do if I notice unusual activity on my account?
If you believe your account or associated email has been compromised, take the following steps immediately: Change your email password: Update the password of your personal email to help secure it...