How to Cancel a Withdrawal and Understanding Withdrawal Statuses
If you apply for a withdrawal but decide not to proceed with it, you can cancel the request if it has not yet been processed.
To cancel a withdrawal, log in to the Axi Client Portal, navigate to the “Funds” tab, click on “Withdraw Funds” and you will be able to “View Pending Requests.” Each request will have a unique reference code (Ref#).
To see if the request can be cancelled, use your mouse to hover over the “Cancel” icon. If it is eligible, the icon will turn red.
If you proceed to cancel the withdrawal, a request to confirm the process will pop up. If you choose to confirm, you will receive an email confirming the cancellation of your withdrawal request. A withdrawal will then transition through different statuses prior to being released from Axi, as outlined below:
| Status | Information |
| Account verification pending | Your request has been received, but we need to verify the destination account. In other words, we need to confirm that you are the owner of the bank account. |
| Requested/Pending review | Your request has been received, and one of our team members will review the withdrawal details. |
| Payment being reviewed | A team member has your payment under review. |
| Queued for processing | Your request has been successfully reviewed and is now scheduled for release. |
| Payment sent to be processed by provider | Your payment has been successfully sent via our bank or payment processor. You will receive an email with further information about the payment. |
If you are unable to cancel the withdrawal directly from the Client Portal, please contact our Client Services team as soon as possible and we may be able to cancel the request manually.
Please note: Once processed a withdrawal request cannot be cancelled.