Deposits

Everything you need to know about funding your Axi account.

Making a deposit

You can fund your Axi account using a range of fast and convenient global payment providers. These include:

• Bank transfer
• Debit and credit card (Visa, Mastercard)

To view all funding options available to you based on your country of residence, login to the Axi Client Portal, select “Funds,” then click “Add Funds.” This will display all available funding options, based on your region.

Please note: Axi does not facilitate broker-to-broker transfers.

How long will it take for funds to reach my account?

Payment processing times will vary based on the method you use to deposit funds. The table below is a general guide to processing times for popular funding methods:

*Instant payments may still take a few minutes to reach your account after being processed.
 **Bank Transfers might take up to 5 business days to be received.

For a full list of local and regional funding methods and processing times, please click here. If you have further queries, please contact our Client Services team directly.  

What is the minimum deposit amount?

The minimum deposit requirement will vary depending on the payment method you choose. You can view a full list of funding options and the corresponding minimum payment amounts on our website, or by logging in to the Axi Client Portal. 

Please note: Your account balance must be sufficient to cover the margin requirement of any open trades. We, therefore, recommend funding accounts with at least USD 200. For more information about margin requirements, please refer to our Product Schedule.

How to fund your account using the Axi Client Portal

Once your trading account has been registered, you will be given a login number and password to access the Axi Client Portal. To make a deposit using the portal, follow the below instructions:

1. Login into the Client Portal. 
2. On the left-hand menu, select “Funds,” then "Add funds"
3. Choose the account that you want to add funds to
4. Select a payment method (e.g. Bank transfer, Visa/Mastercard)
5. Once your payment has been processed, the funds will be available in your MT4 account

Deposit fees

Axi does not charge commissions or fees for deposits made within set monthly limits. However, if funding exceeds monthly limits, we may charge fees. For example, charges may be applied for card payments and other payment methods where deposits exceed a monthly limit of US$50,000. Payments below this monthly limit, and all bank transfers, will remain free of charge.

Please note that intermediary banks and payment providers may apply additional transaction fees that Axi has no control over. If you have any concerns about potential fees, please contact the payment provider directly before processing your request.

You can find more details of the associated costs of funding methods in our Product Schedule.

How to save your payment details

Once you have successfully made a deposit or withdrawal, you can save, view, update, and remove any saved method from within the Axi Client Portal.

Please note: All payments must come from an account in your name. Payments made or directed to third parties will be refunded to the source account.

Adding a new payment method

To fund your account using a different payment method, such as adding an additional credit card, log in to the Axi Client Portal, select “Funds,” then click “Add Funds.”

Choose a new funding method (e.g., Credit Card), input all the required information, and click ‘Submit.’

Updating a payment method

Debit/Credit Card

To update details related to a debit/credit card (e.g., incorrect/outdated expiration date, typo on the cardholder's name), you will need to provide photographic copies of the front and back of the card. This verification is required to help ensure the security and protection of your account.

Please note: All photos must clearly display the full card, with all four corners visible.

The Front copy must show the following details:

• Cardholder name
• Expiry date
• Name of the bank/institution
• First AND last four digits of the card number – IMPORTANT: For additional security, please ensure the center 8 digits are covered before submitting the image

For the Back copy, it must show the following details

• Your signature - IMPORTANT: For additional security, please ensure your CVC2/CVV2 number (last 3 digits) is covered before submitting the image

Removing a payment method

To remove stored payment details from your Axi profile, please contact our Client Service Team to confirm your account number and a reason for removing the payment method.

Removing a debit/credit card

To remove a debit/credit card from your account profile, you must verify the request by providing photographic copies of the front and back of the card. This verification is required for fraud protection and to help ensure the security of your account.

Please note: All photos must clearly display the full card, with all four corners visible.

The Front copy must show the following details:

• Cardholder name
• Expiry date
• Name of the bank/institution
• First AND last four digits of the card number – IMPORTANT: For additional security, please ensure the center 8 digits are covered before submitting the image

For the Back copy, it must show the following details

• Your signature - IMPORTANT: For additional security, please ensure your CVC2/CVV2 number (last 3 digits) is covered before submitting the image

If you cannot provide a copy of the card (e.g., the card is lost/stolen) please contact our Customer Support Team so we can manually remove the card from the system.

Lost or stolen card

 If your card is lost or stolen, or the account is closed, please contact our Client Service Team to request the removal of the card from our system. In the email, please confirm your account number and state the reason you wish to remove the card.

Please note: for the security of your account, additional information may be requested.

Third-party payments

A “third-party payment” is considered any payment method (card or bank account) that is not held in your name (account holder’s name).

All payments used to fund your Axi account must come from an account in your name.

You cannot make a deposit into your Axi account via any method not registered under your legal name. Any attempted payments from third parties will be refunded to the source account.

Axi does not accept payments from third parties. Payments received from Joint Accounts will be accepted if the trading account holder is one of the parties to the joint account.

In the event we suspect third-party funding has occurred, we reserve the right to return the funds to the remitter and retain the balance in your account, pending verification of proof of identity and the source of funds before processing.

In the absence of verification, we reserve the right to retain the balance in your account and you will not be permitted to withdraw the balance of your account.

Please note: Business cards – including those under the account holder’s name – are also considered third party and will not be accepted.

Why can’t I see my deposit in my trading account?

Depending on the payment method you used, deposits may not appear in your Axi account immediately. For example, bank transfers may take 1-3 days to process. For a full list of payment types and expected transaction times, please refer to our account funding page.

Please note: Public and/or bank holidays can further delay the processing of funds.

If your deposit has exceeded the expected processing time, please contact our customer support team, and provide the following information so we can manually check the status of the transaction:

• Your trading account number
• Date of deposit and amount deposited
• Deposit method used
• Proof of deposit (for example, a screenshot or invoice)